QUALITY POLICY

In today’s world where respect towards people is measured by the quality of the work done, Kaplanlar Refrigeration applies various quality systems in all processes with its goal of being a model brand in its sector.

High quality production is the principle philosophy of Kaplanlar Refrigeration. With this understanding, we hold various important certificates within our structure.

 

Quality is all about the trust of our Customers…

This trust is based upon our quality image and our reputation for consistently delivering high quality products.

 

Every product on the stores, every service and every customer contact helped to shape this trust.

 

Each and every Kaplanlar employee is involved in and dedicated to achieving high Quality standards for our customers through the application of the Kaplanlar Quality Management System.

 

To sustainably create value and to effectively and efficiently build customer trust, Quality at Kaplanlar is to:

  1. Guarantee full compliance by respecting our policies, principles and standards with full transparency,

  2. Ensure preference and consistency to delight customers by valuing what they value and by offering products, systems and services that always meet their expectations,

  3. Strive for zero defects and no waste by constantly looking for opportunities to apply our continuous improvement approach to deliver competitive advantage,

  4. Engage everybody’s commitment across our complete value chain and at all levels of our organization to build the Kaplanlar Quality Culture.

 

  • The quality of purchased product, service, material or equipment is ensured by checking its conformity to the requirements of the purchasing and quality processes.

  • Our PQC process governs our quality systems during the assembly process in order to detect and handle any problems that may arise during assembly.

  • The work of inspection is done while the production process is simultaneously going on.

  • Inspection is done at various work centres of men and machines and the critical and the critical production points.

  • This prevents wastage of time and money on defective units and preventing delays in assembly.

  • Corrective and preventive action are improvements to our organization's processes taken to eliminate causes of non-conformities or other undesirable situations. It focuses on the systematic investigation of the root causes of identified problems or identified risks in an attempt to prevent their recurrence (for corrective action) or to prevent occurrence (for preventive action).

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Corrective actions are implemented in response to customer complaints, unacceptable levels of product non-conformance, issues identified during product and process monitoring.

  • One of Kaplanlar target is to achieve produces 100% leak tested cabinets. Another target is to face 0% leakage while testing.

  • Making a product “safe” requires an understanding of the “hazards” that exist in each electrical product. Certain potential hazards are inherent in all electrical products because of the manner in which they are powered and how they perform their intended functions. Even though a product requires an electrical power source and uses electrical or electronic components, it should not present an electrical shock hazard to the user. 100% EST referring to compliance of EN60335.

  • The pull-off strength of a coating is an important performance property that has been used in specifications. Test methods serve as means for uniformly preparing and testing coated surfaces, and evaluating and reporting the results.

 

  • Supplier quality management

  • Receiving inspection is applied to each purchasing product provided by suppliers.

  • Inconvenient Product Management Procedure is also applied on all products which are found inconvenient in the reference of Kaplanlar Product Specifications.

  • Supplier Audits are performed by Quality and Procurement Departments periodically.

  • Both quality and shipping performances of suppliers are reported and issued on a monthly basis.

  • Root cause analysis is expected from supplier if decreases in performance and support is given for the implementation of corrective and preventive actions.

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